Keep the tool behind the scenes.
I designed the assistant to evaluate an agent’s draft and produce coaching signals. It does not send a message to a homeowner, approve a refund, or make legal decisions.
5QA dimensions in the review rubric
3Built-in escalation scenarios
30 daysProposed pilot measurement window
INDEPENDENT INTERVIEW CONCEPT
A review assistant that stays behind the scenes.
Paste a draft and its case context, inspect coaching notes and risk signals, and keep the final decision with the team lead. The prototype uses sample escalation scenarios.
Prototype demo · no Angi production rollout or performance result is claimed.
Explore the Angi concept
Start with the
actual problem.
A team lead reviewing escalated homeowner responses has to spot tone issues, incomplete resolutions, and policy or legal risk without letting a generic AI voice replace human judgment. The weekly QA workflow also has a template library that can grow stale or repetitive.
The work behind
the outcome.
Ground critique in the actual case.
The prototype takes complaint context, response draft, case type, and policy notes, then returns a rubric across tone, empathy, resolution clarity, policy accuracy, and risk, with phrase-level feedback.
Measure trust as well as speed.
A companion adoption guide proposes a small pilot, 30-day check, and review of repeat use, time saved, coaching quality, template cleanup, and missed or excessive risk flags.
How the pieces connect.
01Case context + draft
02QA rubric
03Risk signals
04Human-edited coaching
05Template audit
Explanatory system view · reconstructed from the project
Hands on.
People with me.
I built the interactive QA review prototype and wrote the adoption and measurement guide. The product framing, scenario templates, review workflow, and human-in-the-loop safeguards were part of my concept.
AI review workflowPrompt designJavaScriptQA rubricTemplate auditPilot measurement
What came out of it.
A working interview demonstration and a proposed pilot plan show how a team lead could use AI as a first-pass reviewer while retaining final control. No company rollout or measured time savings are claimed.
CONTEXT & LIMITS
This is an independent interview prototype for Angi, not an Angi employment role or a deployed internal tool. The example preview contains sample scenarios; real customer information should be handled only in approved infrastructure. Pilot targets are plans, not results.
Boxsy
Out of the chat. Into the workflow.